ETIQUETTE & POLICIES
CELL PHONES
For your comfort and to minimize interruptions and distractions, please silence your phone.
BRINGING GUESTS WITH YOU
You many bring a friend/guest with you and they may make themselves comfortable in our waiting area. If they would like a service and time allows, we will do our best to accommodate them and take them as a walk-in client.
APPOINTMENTS / RESERVATIONS
All appointments require a CREDIT CARD reservation of 50% of the service total. No charges are processed until the day of the appointment.
CANCELLATION POLICY / RESCHEDULING
We value your time. Please value our time. All appointments are BY APPOINTMENT ONLY. We have a strict 48 Hour Advance Notice of Cancellation Policy. You may reschedule your appointment with a 48 hour advance notice online without penalty if you originally booked online or BY PHONE OR TEXT 708-268-9412. Canceling or Rescheduling with less than a 48 hour advance notice, forfeits your reservation deposit and your credit card will be charged.
"NO-SHOW" CLIENTS
Any "No-Shows" automatically forfeit reservation deposit and your credit card will be charged the same day of the missed appointment.
RETURN POLICY
All purchases are FINAL SALE, NO REFUNDS, NO EXCHANGES. All services, because of their nature, cannot be returned or refunded, however, if you are not satisfied, then your service has not been completed and we will work toward your full satisfaction.
YOU ARE A VALUED CLIENT
You are a valued guest. If you enjoy our services, please refer a family member or friend and please let others know by posting your online review on Google, Facebook or Yelp!
If you feel that your experience could be improved, please let US know immediately so that we can improve our services and provide the service to your satisfaction. We value your suggestions and opinions. Thank you.
REVIEWS AND REFERRALS
The greatest compliment our clients can give us is the referral of their family and friends. We value your opinion and your reviews help us build our online presence and grow our business. We encourage you to leave a review on Google, Facebook and Yelp. We appreciate your time.
GRATUITIES
Gratuities are not included in your price. Although gratuities are considered customary with luxury services and are greatly appreciated, they are never expected and are always left to your discretion.
IMPORTANT
YOUR SATISFACTION AND REVIEWS
MEAN THE WORLD TO US
We know time is valuable and we value the time that you take to provide an honest review. f you are happy with our services, we kindly ask that you take a few minutes to give us a review on:
1. GOOGLE
($10 Off your next Facial for your time to provide and honest review us on Google).
2. FACEBOOK (and "Like" our page)
($5 Off your next Facial for your time to provide an honest review and like us on Facebook).
3. YELP
($5 Off your next Facial for your time to provide an honest review on Yelp).
As a new business, your reviews are crucial.
Your descriptive reviews:
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Help potential clients learn about our services.
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Have the power to convert "potential" clients into "actual" clients.
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Help build our on-line presence, making us more viewable on-line.
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Help grow and stay in business.
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Help us improve our services and provide better customer service.