SPA ETIQUETTE
SCENT-FREE ZONE
Please do not wear perfume to your appointment. SkinHappy operates inside of Carolina Holistic Health. We do not use any harsh chemical scents. You will experience only organic essential oils and natural scents.
CELL PHONES
For your comfort and to minimize interruptions and distractions, please silence your phone.
BRINGING GUESTS WITH YOU
You many bring a friend/guest with you and they may make themselves comfortable in our waiting area. If the client is a minor, one adult parent may stay in facial room with them.
APPOINTMENTS / RESERVATIONS
All appointments require a CREDIT CARD reservation of 50% of the service total. All appointments scheduled online are pre-pay only.
CANCELLATION POLICY / RESCHEDULING
We value your time. Please value our time. All appointments are BY APPOINTMENT ONLY. We have a strict 48 Hour Advance Notice of Cancellation Policy. You may reschedule your appointment with a 48 hour advanced notice online without penalty if you originally booked online or BY PHONE OR TEXT 708-268-9412. Canceling or Rescheduling with less than a 48 hour advance notice, forfeits your reservation deposit of 50% and your credit card will be charged.
"NO-SHOW" CLIENTS
Any "No-Shows" automatically forfeit reservation deposit and your credit card will be charged the same day of the missed appointment.
RETURN POLICY
All purchases are FINAL SALE, NO REFUNDS, NO EXCHANGES. All services, because of their nature, cannot be returned or refunded, however, if you are not satisfied, then your service has not been completed and we will work toward your full satisfaction.
YOU ARE A VALUED CLIENT
You are a valued guest. If you enjoy our services, please refer a family member or friend and please let others know by posting your online review on Google, Facebook or Yelp!
If you feel that your experience could be improved, please let US know immediately so that we can improve our services and provide the service to your satisfaction. We value your suggestions and opinions. Thank you.
REVIEWS AND REFERRALS
The greatest compliment our clients can give us is the referral of their family and friends. We value your opinion and your reviews help us build our online presence and grow our business. We encourage you to leave a review on Google, Facebook and Yelp. We appreciate your time.
GRATUITIES
Gratuities are not included in your price. Although gratuities are considered customary with luxury services and are greatly appreciated, they are never expected and are always left to your discretion.
We Value Your Opinion.
We would be so grateful if you could take a few minutes to review our services.
Your satisfaction and reviews mean the world to us. If you are fully satisfied and you feel inclined, please do leave a review for us.
While we do not pay for reviews. We do encourage you to take the time to review us. We know that time is valuable and we value the time you take to provide an honest review. If you are happy with our services, we kindly ask that you take a few minutes to give us a review on:
In appreciation of your time to provide an honest review please take $10 Off your next facial service.
In appreciation of your time to provide an honest review, please take $5 Off your next service, and to "Like"us on Facebook, take another $5 Off your next service.
YELP
In appreciation of your time to provide an honest review on Yelp, please take $5 Off of your next service.
As a new business, your reviews are crucial.
Your descriptive reviews:
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Help potential clients learn about our services.
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Have the power to convert "potential" clients into "actual" clients.
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Help build our on-line presence, making us more viewable on-line.
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Help grow and stay in business.
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Help us improve our services and provide better customer service.
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What are potential clients looking for?
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How is the location?
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Parking?
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Is the spa clean?
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Safe?
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How was the service?
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Comfort?
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How did the esthetician make you feel?
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How was the esthetician's technique?
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How did your skin feel?
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How were the results?
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What was your favorite part?
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Why would you return to this business?
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