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SPA ETIQUETTE

 

SCENT-FREE ZONE

Please do not wear perfume to your appointment. SkinHappy operates inside of Carolina Holistic Health. We do not use any harsh chemical scents.  You will experience only organic essential oils and natural scents.

CELL PHONES

For your comfort and to minimize interruptions and distractions, please silence your phone.

BRINGING GUESTS WITH YOU

You many bring a friend/guest with you and they may make themselves comfortable in our waiting area.  If the client is a minor, one adult parent may stay in facial room with them.

APPOINTMENTS / RESERVATIONS

All appointments require a CREDIT CARD reservation of 50% of the service total.  All appointments scheduled online are pre-pay only.

CANCELLATION POLICY / RESCHEDULING

We value your time.  Please value our time.  All appointments are BY APPOINTMENT ONLY.  We have a  strict 48 Hour Advance Notice of Cancellation Policy. You​ ​may​​ ​reschedule​ ​your​ ​appointment​ ​with​ a​ ​48​ ​hour​ advanced ​notice online without penalty if you originally booked online or BY PHONE OR TEXT 708-268-9412.  Canceling or Rescheduling with less than a 48 hour advance notice, forfeits your reservation deposit of 50% and your credit card will be charged.

 

"NO-SHOW" CLIENTS

Calling or contacting SkinHappy within a few minutes prior to your appointment, will be considered a "No Show" and the deposit will be forfeited.  Any "No-Shows" automatically forfeit reservation deposit and your credit card will be charged the same day of the missed appointment.

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RETURN POLICY

All purchases are FINAL SALE, NO REFUNDS, NO EXCHANGES. 

All services, because of their nature, cannot be returned or refunded, however, if you are not satisfied, then your service has not been completed and we will work toward your full satisfaction.

YOU ARE A VALUED CLIENT

You are a valued guest.  If you enjoy our services, please refer a family member or friend and please let others know by posting your online review on Google, Facebook or Yelp!  

 

If you feel that your experience could be improved, please let US know immediately so that we can improve our services and provide the service to your satisfaction.  We value your suggestions and opinions. Thank you.

REVIEWS AND REFERRALS

The greatest compliment our clients can give us is the referral of their family and friends.  We value your opinion and your reviews help us build our online presence and grow our business.  We encourage you to leave a review on Google, Facebook and Yelp.  We appreciate your time.

GRATUITIES

Gratuities are not included in your price.  Although gratuities are considered customary with luxury services and are greatly appreciated, they are never expected and are always left to your discretion.​

In Royal Dress

AS A SMALL BUSINESS, YOUR REVIEW IS CRUCIAL FOR US.

 

Your descriptive reviews:

  • Help potential clients learn about our services.

  • Have the power to convert "potential" clients into "actual" clients.

  • Help build our on-line presence, making us more viewable on-line.

  • Help us grow and stay in business.

  • Help us improve our services and provide better customer service.

 

What are potential clients looking for?

    • How is the location? Ease of access?

    • Parking convenience?

    • Is the spa clean?

    • Safe?

    • How was the service?

    • Comfort?

    • How did the esthetician make you feel?

    • How was the esthetician's technique?

    • How did your skin feel?

    • How were the results?

    • Did you receive thorough extractions?

    • Did you feel relaxed? How specifically?

    • What was your favorite part of the service?

    • Why would you return to this business?

WE VALUE YOUR OPINION

Your satisfaction is at the top of our list. If you are fully satisfied and you feel inclined, please do leave a review for us on:

GOOGLE

INSTAGRAM

FACEBOOK

YELP

Time is precious.  We thank you in advance for taking the time to review us on-line and look forward to seeing you soon!

Sincerely,

Sara

SkinHappy Studio

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