SPA ETIQUETTE​

 

PRE-PAYING FOR YOUR APPOINTMENT

We work only by appointment and do not take walk-ins. 

All appointments require full payment at time of booking. When you pre-pay for our appointment, you make a commitment and secure your time and your service.

When we accept your appointment, we make a commitment to be in the office for you and your service.

 

CANCELLATION POLICY / RESCHEDULING

We value your time.  Please value our time.  

Because we schedule BY APPOINTMENT ONLY, we have a  strict 48 Hour Advance Notice of Cancellation Policy.

You​ ​may​​ ​reschedule​ ​your​ ​appointment​ ​with​ a​ ​48​ ​hour​ advanced ​notice, either online or by phone 708-268-9412 without penalty.

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"NO-SHOW" CLIENTS

All "No-Shows" will be charged the full amount of the service.  No refund available.

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SCENT-FREE ZONE

Please do not wear heavy perfume to your appointment. SkinHappy operates inside of Carolina Family Acupuncture. We do not use any harsh chemical scents. You will experience only organic essential oils and natural scents.

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CELL PHONES

For your comfort and to minimize interruptions and distractions, please silence your phone. during your appointment.

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BRINGING GUESTS WITH YOU

You many bring a friend/guest with you, however, they must wait in the waiting area.  If the client is a minor, one adult parent may stay with them in the facial room..​​

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RETURN POLICY

All purchases are FINAL SALE, NO REFUNDS, NO EXCHANGES. 

All services, because of their nature, cannot be returned or refunded, however, if you are not satisfied, then your service has not been completed and we will work toward your full satisfaction.

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YOU ARE A VALUED CLIENT

You are a valued guest.  If you enjoy our services, please refer a family member or friend and please let others know by posting your online review on Google, Facebook or Yelp!  

If you feel that your experience could be improved, please let US know immediately so that we can improve our services and provide you with full satisfaction of your experience. We value your suggestions and opinions.

Thank you.

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GRATUITIES

Gratuities are not included in your price.  Although gratuities are considered customary with esthetic services and are greatly appreciated, they are never expected and are always left to your discretion.​

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REVIEWS AND REFERRALS

The greatest compliment our clients can give us is the referral of their family, friends and co-workers.  We value your opinion and your reviews help us build our online presence and grow our business.  We encourage you to leave a review on Google, Facebook and Yelp.  We appreciate your time.

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AS A SMALL BUSINESS, YOUR REVIEW IS CRUCIAL FOR US.

 

Your descriptive reviews:

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• Help potential clients learn about our services.

• Have the power to convert "potential" clients into "actual" clients.

• Help build our on-line presence, making us more viewable on-line.

• Help us grow and stay in business.

• Help us improve our services and provide better customer service.

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What are potential clients looking for?

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• How is the location? Ease of access?

• Parking convenience?

• Is the spa clean?

• Safe?

• How was the service?

• Were you comfortable during your service?

• Did you feel relaxed?

• How did the esthetician make you feel?

• How was the esthetician's technique?

• Was the esthetician knowledgeable?

• Were all of your questions answered?

• How did your skin feel and look?

• How were the results?

• Did you receive thorough extractions?

• Specifically, what was your favorite part of the service?

• Why would you return to this business?​

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WE VALUE YOUR OPINION

Your satisfaction is at the top of our list. If you are fully satisfied and you feel inclined, please do leave a review for us on:

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GOOGLE

INSTAGRAM

FACEBOOK

YELP

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Time is precious.  We thank you in advance for taking the time to review us on-line and look forward to seeing you soon!

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Sincerely,

Sara

SkinHappy Studio